LIFE AT SPACE

SPACE is a place for everyone, and we’ve got everything you’ll need to fit right in.

Student SPACE

customer service and online support

ALL IN IT TOGETHER

Our resident community is right at the heart of everything we do, so you can expect meaningful initiatives designed to make you feel at home and to enhance your experience studying and living in St Andrews.

We provide a full calendar of events throughout the academic year to help you meet friends and settle into your community. From on-site events to group outings and adventures, we believe that social experiences are key to making your stay unforgettable.

We organise workshops and seminars that are designed to help you with life skills, such as cooking, budgeting and CV writing, working in partnership with local organisations.

students

OUR COMMITMENT TO YOU

Sections

Student Life Questions

All utility charges, high speed WIFI and room content insurance

No- however if you have a service animal, please contact us to discuss

You can arrive anytime from 9am on the start date of your tenancy or anytime on the day thereafter as we have a 24/7 onsite team who will check you in

Yes, if you live in a shared apartment we will clean your shared living and kitchen space monthly.

No cleaning for studios but we can provide a housekeeper to clean weekly or monthly for you should you choose at an additional cost.

You can book a maintenance request on your student online portal

SPACE houses its own Social Hub common room, 24-hour onsite Gym, Private dining and kitchen space to book, Library study room, Private study pod and laundry

Communal laundry facilities and iron stations are available with study and relaxation space to boot

SPACE is located an easy 15-20 minute stroll to the centre of St Andrews and the main faculty buildings.

Yes, high speed Wifi is available throughout the property and throughout our outdoor spaces

Yes, secure bike storage is provided

Yes, car parking can be booked via your online student portal

ou can arrive at anytime of the day as we have a 24/7 onsite team who will check you in

Accommodation Questions

We have several options available including studios, 2, 3 and 4 bedroom apartments and penthouse apartments. As well as options with private gardens, we also have accessible rooms available.

Studios are self- contained with their own kitchen facilities. All apartments have en-suite bedrooms with shared living and kitchen spaces

Our self-contained studios have their own kitchen, and our 2,3 & 4 bedroom apartments have a generous shared kitchen.

Yes, whether you are in a self-contained studio or a shared apartment, all of our bedrooms are en-suite.

Yes, our 2, 3 and 4 bedroom apartments are the perfect solution for sharing.

We cater for all students, please get in touch with our onsite team to discuss your personal requirements.

We provide TVs in all shared apartments, bedrooms and studios.

You and your flatmates will be required to provide a TV licence

If we can help, we will try our best to accommodate any room change requests

Parent Questions

All door entry is key fobbed, and there is CCTV and on-site staff on site at all times

We have dedicated team members who are trained in mental health support, and work with partner agencies to provide additional support should it be required.

When it’s time to pay, you can simply make your payment via card or bank transfer via your child’s student portal app. We have a number of payment methods dependent on the country your bank is located in – but these include all major credit and debit cards, or bank transfers if you are based internationally

Book with us and if you don’t get the place at Uni you hoped for, we will refund your deposit.

Please refer to the section ‘Paying Your Rent” for information on guarantors

Students should bring their photo ID (passport or driving licence is fine) when it is time to check in.

Yes we offer this service in association with Unpacked, you can find out more HERE

Paying Your Rent

We always recommend making your rent payments through your account page in our web portal, or you can set up a Direct Debit. If you have any difficulties, please contact the SPACE Team.

If you have a UK guarantor you can pay rent in three or eight instalments, and we ask for the initial payment two weeks before checking in.

If you do not have a UK guarantor you will be required to pay your rent in full, twoweeks before the date your tenancy commences.

If you have a valid UK Guarantor, you can choose to pay your rent in three or eight instalments. These will be due:-

Three instalments – August, January and April.

Eight instalments – August, October, November, December, January, February, March and April.  

If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 2 weeks prior to your contract start date.

Please note you must have paid the rent due by the time you arrive to check in.

All payment dates are detailed in your tenancy.

All utility bills such as gas, electricity, water are included in your rent (excluding Aspen Student Living). Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

If you are unable to provide your own UK Guarantor, we recommend the service of Housing Hand you can find further information, prices and how to apply on their website.

To be a guarantor you must:

 

  • Be resident in the UK for a minimum of 1 year
  • Be over 21 years of age
  • Be a homeowner or in full time employment
  • Provide a copy of photographic identification, such as a passport, driving licence or ID badge
  • Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

If you wish to pay your rent in instalments, you will need a UK guarantor

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team.

You will be required to provide evidence of your student loan schedule to the property team for the payment plan to be set up.

You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date.

Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.

We may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact the SPACE team directly to enquire about using a sponsor in place of guarantor.

Weekly rent payments are not available, however SPACE Student Accommodation offers a number of instalment options for students to pay their rent.

If you have a UK guarantor you can pay rent in three or eight instalments, and we ask for the initial payment two weeks before checking in.

Paying Your Deposit

To secure you booking you will need to pay a £150 deposit and it is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment/studio. Please see your tenancy agreement for more information. The deposit can take up to 28 working days to be credited at the end of your tenancy period.

All deposits are secured with the deposit scheme My Deposit Scotland.  You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit.

Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by SPACE Student Accommodation. Should you have any queries regarding your deposit repayment ID, you should contact the My Deposits Scotland.  

Please note if you ask for your deposit to be repaid to a non-UK bank account, bank charges will apply. Please see deposit protection scheme FAQs.

International Student Questions

We are very flexible with our viewing options, and offer 360 tours and live video call appointments. Please contact us to find out more.

Yes you can, and easily too! Our payment portal accepts many types of payment methods, however if you need specific support, please reach out.

Studios

    • SUPPLIED – kettle, pots and pans are supplied
    • REQUIRED – to bring or buy from our online student portal, Duvets, pillows, bed linen, crockery, cutlery and utensils

 

Apartments

    • Fully stocked with kettles, crockery, cutlery and utensils, students need to buy from online portal or bring with them duvets, pillows, bed linen

From your very first day at SPACE, you will be surrounded by a whole community of international students from all over the world. To support you, we will offer guided walking tours of St Andrews, meet & greets and social events to help you forge new friendships and build your own support network.

Cancellation Policy

  1. Should a student reserve a room with us but is not given a place within the University of St Andrews we will cancel the room booking and return their deposit providing they can demonstrate they have not been accepted onto their course.
  2. Should a student reserve a room with us but is not granted a visa to enable them to study within the UK, we will cancel their booking and return their deposit providing they can show proof that their visa has been refused.
  3. Should a student reserve a room with us and are attending the University of St Andrews but has decided to live with another accommodation provider or commute to University, the student will be asked to find a replacement tenant. Space student accommodation teams will support the student to find a replacement tenant to enable them to cancel their booking, but the student will be held by contract to pay the due rent until a new tenant has been found, all new tenancy documents signed, deposit has been paid and the new tenant checked into the room. The deposit will be returned to the original student once the replacement tenant has been checked into the room.
  4. If a student must leave University for medical reasons and are unable to continue their studies, the student will be released from contract and deposit returned, they must provide proof that they are being released on medical grounds and are no longer studying within the University (doctors note and University letter to verify that they are no longer a student).

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